How to make field services deliver more value than your metrics are showing
For years, field services have been measured for efficiency. However, organizations that are shifting their approach to prioritize value and growth are discovering the true impact these services can have on their bottom line.
Vivek Swaminathan, director of products and solutions for Digital Workplace Solutions at Unisys, explores what it takes to close the gap between service delivery and commercial strategy in episode 360 of UNSCRIPTED, a podcast by Future of Field Services with host Sarah Nicastro.
Vivek makes the case for treating field service as a strategic differentiator, examining why pricing models lag behind the value being delivered, how execution should align with commercial strategy to protect margins, and why human-machine collaboration is central to driving better outcomes.
Listen to the full episode to hear how you can shift from cost control to growth enablement.
